A note about COVID-19

We’re here to help.
We hope you and your family are healthy and holding up well through the uncertainty surrounding the coronavirus (COVID-19). While COVID-19 is causing disruption in our communities, we’re committed to making sure that you have the protection and support you need. Your safety is always our top priority, and we’re here to help: You can easily manage your policy by calling tel: (915)-599-4848. Just know that call wait times may be longer than usual. To protect your health and safety, as well as ours, we’ll be limiting in-person claims interactions as much as possible. If you’re experiencing financial difficulties due to coronavirus and need assistance, please get in touch by calling us at tel: (915)-599-4848. This is a situation that none of us have been through before. New questions are sure to continue to arise, and we will do our best to help. We’ll continue to monitor and respond to this situation as it evolves, and we will be here for you when you need us. We wish you and your loved ones well, and we thank you for being a Loya Insurance Group customer.

At Fred Loya Insurance, we're here for you. Click HERE to learn more about our COVID-19 response.

Fred Loya

With over 726 Loya Insurance Group offices throughout Texas, Ohio, California, New Mexico, Colorado, Georgia, Nevada, Illinois, Arizona, Indiana, and Alabama we have a friendly neighborhood office near you.



customerservice@fredloya.com



Customer Service
1-888-248-8787

File a Claim
1-800-880-0472


Claim Mailing Address
      P.O. Box 972450 El Paso TX 79997

General Sales Mailing Address
      P.O. Box 972090 El Paso TX 79997



For quicker assistance, please provide your Policy number.