CUSTOMER SERVICE REP -

JOB DESCRIPTION

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

BENEFITS

• Bonus pay
• Paid training
• Paid holidays
• Paid vacation days
• Paid Sick days
• Health / Dental / Vision/ Life and other plans available/ 401K Matching
• Opportunity for rapid career growth advancement
• Performance evaluations every 6 months

QUALIFICATIONS / REQUIREMENTS

• Must be 18 years old
• Bilingual (English/Spanish) a plus or required (depends on regional needs)
• Business professional attire
• High School diploma or equivalent
• Full time employment
• Pass State Licensing Requirements
• Good customer service skills
• Good communication skills
• Reliable transportation
• Goal oriented and self-motivated
• Ability to approach potential clients and offer our services
• Must be assertive and ability to provide a first-rate experience for our customers

JOB RESPONSIBILITIES

• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accept payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as needed basis
• Maintain a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Other duties as assigned

Benefit Conditions

• Waiting period may apply
• Only full–time employees eligible

COVID-19 Precaution(s)

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place