DESK REVIEW MANAGER

JOB DESCRIPTION

Customer Service Sales Representative Responsible for quoting & selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business. We seek to deliver Exceptional Customer Service to ALL our customers.

BENEFITS

• Bonus pay
• Paid training
• Paid holidays
• Paid vacation days
• Paid Sick days
• Health / Dental / Vision/ Life and other plans available/ 401K Matching
• Opportunity for rapid career growth advancement
• Performance evaluations every 6 months
• Immediate positions available
• Gain experience working for

QUALIFICATIONS / REQUIREMENTS

• Must be 18 years old
• Bilingual (English/Spanish) a plus or required (depends on regional needs)
• Business professional attire
• High School diploma or equivalent
• Full time employment
• Pass State Licensing Requirements
• Good customer service skills
• Good communication skills
• Reliable transportation
• Goal oriented and self-motivated
• Ability to approach potential clients and offer our services
• Sales experience a plus but not necessary - Someone with the right attitude and good work ethic can be just as successful as someone with years of sales experience!

JOB RESPONSIBILITIES

• Defines structure for assigned appraiser groups and territories
• Maintains responsibility for HR processes such as hiring, performance management, termination, employee relations, employee data changes, vacation approval, etc.
• Analyzes data and assists in creating strategic initiatives to positively affect performance
• Prioritizes opportunities; creates and executes appropriate action plans for assigned appraiser groups and territories (monthly PDQA, team reviews, and team diagnostics)
• Ride along with field personnel to ensure proper field practices are being completed
• Coaches and develops individual Claim Supervisors and Managers through various activities (PDQA, team reviews, team diagnostics, coaching summaries, performance evaluations)
• Maintains accountability for standards QA targets being met; provides coaching and feedback as required
• Intervenes in claims handling with complexity escalates beyond expertise of appraiser and RPDS/APD Manager
• Reviews and authorizes claims over the limits of APD Managers
• Trains external vendors on Fred Loya procedures and standards
• Profiles and enlists vendors to support our APD initiatives
• Identifies and assesses vendor performance, provides coaching and feedback and addresses any performance issues
• Ensures external vendors compliance with any contractual obligations they enter into with Fred Loya Insurance
• Supports and maintains positive vendor relationships with body shops, rental providers, etc.
• Identifies and corrects issues prior to them impacting our several levels
• Responds to and resolves any and all elevated customer concerns, complaints, and or issues for APD department and re-directs to next level of management as appropriate
• Other duties as assigned by management or as needed

Benefit Conditions

• Waiting period may apply
• Only full–time employees eligible

COVID-19 Precaution(s)

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place